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1. What is your Return/Exchange policy?
No Exchange / Return for this item
2. What items are non-returnable?
Certain items like perishable goods (e.g., food, flowers, plants), custom or personalized products, and personal care items (e.g., beauty products, hygiene related products) cannot be returned. We also do not accept returns for sale items or gift cards.
3. How can I initiate a Return/Exchange?
No Exchange / Return for this item
4. What should I do if I receive a damaged or incorrect item?
Please inspect your order upon delivery and contact us immediately at hello@redpetals.in if the item is damaged, defective, or incorrect. An unboxing video of the product is required to initiate the process.
5. How long does it take to receive a refund?
NA
6. How can I track my order?
Once your order is shipped, you’ll receive an SMS/WhatsApp or email with tracking details. Please allow 24-48 hours for the tracking information to update. For further updates, use the carrier’s tracking tool.